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Overview: Clothing Tech LLC is a B2B start-up, and its product, Fashionr, is a SaaS fashion software application, specifically made for fashion designers, technical designers, and manufacturers.
Fashionr, formally known as the Garment Digital Twin, leverages AI-assisted pattern making, user-defined finishes, automated tech pack, Point of Measure production patterns, built-in costing, and many more features
Duration: April 2022 - November 2023
Tools: Figma, Adobe Creative Suite, Unity, Google Teams, Pen and Paper, Miro, Google products
Role: Senior UX Researcher, UX/UI Designer
Methods: Scrum, Agile
"Fashion Designers Are Visual People, They think visually, We need tools and products that work like that, that work the way we do"
When I started at Clothing Tech LLC, the software was still in Beta, tagged as "Pre-Sales". As I got into the swing of things, I played a pivotal role in moving it beyond Beta and into the official Product Launch stage -- helping clients get on board.
To transition from the Beta Product phase to the official Product launch and streamline Client onboarding, my primary emphasis was directed toward three key focal points:
Meticulously refining application inconsistencies
Revitalizing and redesigning user journeys, modals, buttons, and features
Innovating and introducing novel features, modals, workflows, tools, icons, and the like, with a focus on rendering the application more marketable and engaging for clients
Competitive Advantage and Connecting to Clients
In the world of 3D Fashion AI products, some experienced competitors have been around for quite a while offering a manual placement and virtual mock-up approach to designing. They've refined their products and associated workflows and therefore built loyal customers.
Clothing Tech has a unique digital approach to "assembling and constructing" garments within a 3D space, which allows for the iterative refinement of designs in a seamless 3D environment -- eliminating the need for manual placement of components atop one another and the creation of a "just" virtual mesh mock-up for garments.
I soon realized:
Our initial target customers weren't easily able to see the value of adopting such a unique approach.
To break into the market successfully, I had to connect with actual users to figure out how to connect and communicate our product's strengths to the user.
In the process, I identified three different types of people who would find our application very useful.
Director of Technical Design and 3D Design
“I work a lot of cross-functional teams from factories to designers. It is always exciting to utilize new technology in my every day as long as it is easy to integrate and isn't a burden to already full workload."
Paint points :
Wary of expediting time and resources on new technologies
Doesn't trust virtual samples vs real-life samples
Overloaded with samples
After identifying the correct clients who can use this product a statement emerged.
In the realm of fashion design, users are facing a challenge in finding a software application that seamlessly integrates into their everyday workflow while maintaining an intuitive user interface and overall efficient one-solution experience.
WHY is this significant?
Fashion designers seamlessly integrate design applications like Adobe Creative Suite into their workflows and expect consistent interactions
The enhancement of user workflows and simplification of modal processes aids users and mitigates frustration and application fatigue
The application's commitment to delivering a specific user output involves actively addressing user problems, needs, and wants, leading to improved solutions and a better end product
User Journey Map
Additionally, the application's design decisions, originating from a former UX/UI designer working in collaboration with developers, resulted in a complex system that did not take the end user into account.
Recognizing the intricacies of this system, several areas of the application required upgrading before product launch.
Platform Refresh: Inconsistencies in Tools and UX
Meticulously refining all application inconsistencies
Unclear button indicators.
The coloration of the background versus highlights is disruptive and not legible
Inconsistent spacing of dropdown indicators
Icons were not understandable to a fashion designer
The indication of what item is being used is not understandable
Barely visible tools against a similar background.
Important buttons are not prominent
The project name is small and gets cut off
Product Launch issues:
Rework the left panel spacing and indicators. Highlights are disruptive and eligible
The top project names are confusing
Drop-down icons are not lining up and unclear what they indicate.
Right-click navigation is difficult to decipher
Tool meu versus the background is improved, however, icons are in a distracting location
The important button is fixed, however, the placement is still an issue for the users.
Final Version: Use scroll to view the difference from before and after.
Final Version resolution:
Make the left and right menu a drop-down that can be closed and open
Minimize the Drk. greys, greys, white to 3 colors
Clear highlight and indicator of what item the user is working on
Declutter and line up space with a light grey grid
Rework the size and placement of top bar tools.
Make the right menu the highlight and change unnecessary lines, boxes, and unformatted spacing
Found a Home for the Project Name so it is not cut-off and easily accessible
Move tools into a Tool Bar Menu with a clear indicator of what tool is in use
Move VIP Button to this location that does not interfere with the left-side menu
Feature Update: User Flows and Journies
The enhancement of user workflows and simplification of modal processes aids users and mitigates frustration and application fatigue.
Highlighted workflow and modal: Component Manager. Clients found this key feature in our application difficult to use and navigate
Cohesively unite this system as a modal
Creation of New Features
The application's commitment to delivering a specific user output involves actively addressing user problems, needs, and wants, leading to improved solutions and a better end product.
A key feature that the application promised was a Tech Pack Creation. In the fashion world, the Tech Pack is a blueprint that designers and technical designers (i.e, our users) create and share with manufacturers to create garments.
Utilize user research to design a functioning simplified user flow and modal for the tech pack
Implement tasks with developers
Test accuracy, efficiency, and success of the task
In addition to the Tech pack, I designed, created, and developed at least 12 user focused features.
Outcomes: Design and Implimentation
Overall, clients found the updated platform and responsiveness a vast improvement from the previous iterations. This improved the performance and user retention of the application. The users also found the new updates and new features as value-added for their everyday processes.
Lastly, Clothing Tech LLC had a 3-week Agile/ Scrum structure which my task entailed:
Collaborate with the owner, managers, and development team to improve or update features
Leading design meetings with the client or customer service team
Speak with sales on the relevancy of parts of the application
The main issue we had with the Fashior was the system architect and "Unclean" coding
I would test the application daily to report BUGS, speak with customer service on improving features, and note UX/ UI problems.
This issue became less of a problem over time due to my work reworking and reducing user journey flows, adaptability and standardizing of Modals, and making some features obsolete.
In the works: Develop a Personalized Interface.
Something I was constantly pushing for and developing was several different modes and lighting changes
Life-like Textured Material
I found this to be very important to the users because:
"Fashion Designers who use applications such as Adobe are used to a customizable interface where they can change to suit their needs. Having something such as a Dark Mode supports the user three-fold: Reducing eye stain, customizable, and increasing productivity"
Clothing Tech Team
CMO and Sales (2 People)
UX team (7 people)
Developers and System Software Team (8-10 people)
Client Service Team (3 People)
External Marketing Team
External Business and Content Team
Users and Onboarded Clients
Click here to visit The Clothing Tech Website and the Clothing Tech Marketing Video (created by me).
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